Contact information
Contact Us
If you have any questions regarding our Moissanite collections, carat sizing, metal certifications, ring fitment, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Nivo Carat |
| Website: | nivocarat.store |
| Email: | support@nivocarat.store |
| Phone: | +61 3 8020 5644 |
| Business Address: | 3 Atley Street, Craigieburn, Victoria 3064, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate registration and administrative operations only. Please do not send returned jewelry or parcels to this address without obtaining an authorized return warehouse address from our support team first.